Drake & Farrell is a leading partner in supply chain services with a focus on customer-specific returns processes. Think, for example, of functionally testing, repairing and refurbishing goods. In this way, Drake & Farrell delivers end-to-end green and profitable solutions for its clients that enable them to transform their business model from linear to circular.
The case for Drake & Farrell
Drake & Farrell was looking for a dashboard, reporting and analysis tool to give clients insight into the progress of the logistics processes they manage for them. This tool had to guarantee uniformity in reporting to clients and reduce their own workload related to clients' demand for ad hoc reports. They chose QlikView because of its look & feel, speed, and the fact that security could be set up well. Later, they switched to Qlik Sense because of the simpler and faster way of developing and because the environments are easier to share with clients.
The Result
Transparency
Thanks to Qlik, Drake & Farrell offers complete transparency toward clients. Edward van Dam, Director Finance & IT: "Thanks to Qlik, our clients know everything we do. We find this completely normal; this is how we look at business. Honesty above all. Qlik contributes enormously to this, enabling us to build strong client relationships in which we improve each other."
Reduced workload
Thanks to Qlik, the number of reporting requests within Drake & Farrell has been enormously reduced. As a result, almost no ad hoc reports are made anymore, and uniformity has emerged in reports and KPIs. Because Qlik is available to clients 24/7, and because reporting goes down to the level of track & trace codes, there's much less unnecessary client contact. More efficient, then, for Drake & Farrell, but also for the client.
Customer satisfaction
Through section access, fulfillment clients have 24/7 access to their own data. All information relevant to the client, such as stock, back-orders and shipped products, is made visible down to the level of the individual track & trace code. Clients can run various analyses on this, such as turnaround speed and average stock. This has improved customer satisfaction and lets clients respond faster to deviations.
“Developing with Qlik Sense is simpler and faster than with QlikView. The Qlik Sense environments are also more intuitively appealing and easier to share with our clients.”
Edward van Dam
Director Finance & IT, Drake & Farrell
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