In the summer of 2022, European airports faced extreme crowds and long waiting times. Eindhoven Airport was no exception. With the insights from Qlik Sense, E-mergo helps the airport get more grip on passenger flows. "Our starting point is to help as many people as possible catch their flight."

Client: Eindhoven Airport
Industry: Airports
Product used: Qlik Sense

Qlik Sense gives us more grip on the queues

Earlier this year, Eindhoven Airport was looking for a way to make the transition from a quiet coronavirus season to a more than busy peak season as smooth as possible. "A good data tool turned out to be a handy way to keep the operation workable," says Frank van der Heijden, IT Business Analyst at the Eindhoven airport.

The result

Predicting crowds

With Qlik Sense, Eindhoven Airport tracks the traveler's route. Based on that, they can predict how busy security will be an hour from now.

Real-time overview

Eindhoven Airport sees, almost in real time, how busy it is, where everyone is in the airport, how many more people they can expect and which step of the process people are in.

Steering tool

The operations department now uses the predictions as a steering tool when calling people forward in the queue. Because they know how far people are in the process, they can call certain flight numbers forward earlier.

“A good data tool turned out to be a handy way to keep the operation workable.”
Frank van der Heijden
IT Business Analyst · Eindhoven Airport
“[...] I'm looking forward to further expanding Qlik Sense together [...], so we can predict not just the coming hours, but also the coming days or even weeks. In the future, I hope that Eindhoven Airport's partners, and perhaps even passengers, can also benefit from our data insights.”
Frank van der Heijden
IT Business Analyst · Eindhoven Airport

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The full case

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