Qurrent is a 100% green energy producer and, since 2014, also an energy supplier. In 2011, Stichting DOEN, the Klimaatbureau, and the Nature and Environment Federations launched a new kind of energy company: We Generate. Qurrent grew out of that initiative. Qurrent is a nationwide energy cooperative that helps you generate and save as much energy as possible. Profiting from your energy use doesn't fit that mission, so Qurrent doesn't aim for maximum profit for its shareholders. Qurrent's ideal is for everyone to generate exactly as much green energy as they use. Since January 1, 2014, Qurrent has also been an energy supplier, focusing on delivering green energy at cost price. This makes Qurrent the first energy company to offer energy at purchase price. Qurrent now supplies green energy to more than 75,000 connections, and the organization keeps growing.
- Client: Qurrent
- Industry: Utilities
- Product: Qlik Sense
The Result
Governance & Security
With Qlik Sense, the business can visualize and analyze data itself in a governed and secure way, while IT safeguards data quality by creating "master items" up front. By setting up "streams," each department gets access to exactly the right data. The result is that the business has gained more freedom when it comes to accessing company data.
Qlik at every level
End users are supported in their data needs, even with minimal knowledge of the system. As a result, Qlik Sense is used almost daily at both management and operational level within Qurrent. Thierry Gerards, BI Specialist at Qurrent: "Managers see an overview of the number of open tickets at customer service, while at operational level the team leader sees which tickets need to be handled first and what they're about."
Beyond a snapshot
Previously, customer service used Excel to analyze incoming customer questions. That analysis was delivered once a week and used during the management team meeting. That was, of course, a time-consuming process that only produced a single snapshot. Now, the turnaround time for customers and the number of open and closed tasks can be checked at any moment.
Self-service analytics reveal insights at Qurrent
As the organization grew, so did the need for a proper analysis and reporting tool to prevent Excel sprawl and to build analyses faster.
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